A Desire to Maximize Efficiency Prompted a Florida  Health System to Look for Big Gains in Claims Processing

Client Need

Memorial Healthcare System (MHS) had to find a way for its revenue teams to maximize efficiency, since the pressure to keep up with the current volume was unsustainable. After terminating a previous vendor contract, revenue cycle leadership looked for a partner who understood their processes and how automation could streamline workflows, integrate with Epic, generate new capacity, and meet growing demand.

Solution

MHS chose the Janus Health Enriched Claim Status and Teleport for Claims solutions. Teleport unburdens workers from menial portal navigation tasks while Enriched Claim Status provides rich claim details directly into Epic. With these solutions teams can act quickly and resources can be reallocated to higher value revenue cycle activities. The revenue cycle team shaves significant time off each day driving operational efficiency.

Results

Teleport saves each staff member 1.5 minutes every time they use it. As a result, over 5 hours of new capacity are created daily. Almost 4,000 claims are automatically statused per day. The new operational efficiency increases opportunities and reallocates resources to higher-value work.

"Staff are not always thrilled with new products ... with Teleport, for once, we’re giving them a tool that benefits them and makes their job easier and more enjoyable. [It] is truly helping them in their day-to-day work.”

— CHERYL BOUCHER, REVENUE CYCLE VP